{"id":408,"date":"2024-12-29T11:09:18","date_gmt":"2024-12-29T09:09:18","guid":{"rendered":"https:\/\/arrowcc.co.za\/site\/?page_id=408"},"modified":"2024-12-29T11:22:59","modified_gmt":"2024-12-29T09:22:59","slug":"guidelines-policies","status":"publish","type":"page","link":"https:\/\/arrowcc.co.za\/site\/guidelines-policies\/","title":{"rendered":"Guidelines &amp; Policies"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"408\" class=\"elementor elementor-408\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-5a263a3b e-flex e-con-boxed e-con e-parent\" data-id=\"5a263a3b\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-7465969e elementor-widget__width-initial elementor-widget elementor-widget-heading\" data-id=\"7465969e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Guidelines &amp; Policies<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-d72cf6a e-flex e-con-boxed e-con e-parent\" data-id=\"d72cf6a\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-3255438 elementor-widget elementor-widget-heading\" data-id=\"3255438\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">To ensure efficient processing, please note the following:<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3d3bbcd elementor-widget elementor-widget-text-editor\" data-id=\"3d3bbcd\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<ul><li>Email orders to : <a href=\"mailto:orders@arrowcc.co.za\" target=\"_blank\" rel=\"noreferrer noopener\">orders@arrowcc.co.za<\/a><\/li><li>Email quotations to: <a href=\"mailto:quotations@arrowcc.co.za\" target=\"_blank\" rel=\"noreferrer noopener\">quotations@arrowcc.co.za<\/a><\/li><\/ul><p><strong>Order Placement and Confirmation<\/strong><\/p><ul><li>When placing orders, please specify the desired pickup date.<\/li><li>Please call to confirm receipt of your order.<\/li><li>Call again to confirm order readiness for collection.<\/li><\/ul><p><strong>Collection and Storage<\/strong><\/p><ul><li>Orders must be collected within 3 days. Failure to do so may result in:<\/li><\/ul><p>\u00a0 \u00a0&#8211; Re-stocking<\/p><p>\u00a0 \u00a0&#8211; Storage charges<\/p><ul><li>No orders will be accepted on Saturdays.<\/li><\/ul><p><strong>Quality Control and Liability<\/strong><\/p><ul><li>\u2060Every collected order must be inspected before departure.<\/li><li>We will not be responsible for shortages, damages, or claims arising from unchecked orders.<\/li><\/ul><p><strong>Customer Responsibility<\/strong><\/p><ul><li>\u2060Inform us promptly of any delays in stock availability or order pickup.<\/li><li>Notify us of the driver collecting stocks; we cannot be held responsible otherwise.<\/li><\/ul><p><strong>Payment Options<\/strong><\/p><ul><li>We accept Visa, Mastercard, and Shop2Shop.<\/li><\/ul><p>By following these guidelines, we aim to provide efficient service and ensure a smooth experience for our valued customers.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ea183bf elementor-widget elementor-widget-heading\" data-id=\"ea183bf\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Query Resolution and Return Policy<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-618beba elementor-widget elementor-widget-text-editor\" data-id=\"618beba\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><strong>Resolving Queries<\/strong><\/p><p>1.\u2060 \u2060Please present this invoice as proof when raising any queries.<\/p><p>2.\u2060 \u2060For further assistance, contact Sulaiman directly or email your invoice with the query to\u00a0<a href=\"mailto:info@arrowcc.co.za\" target=\"_blank\" rel=\"noreferrer noopener\">info@arrowcc.co.za<\/a><\/p><p><strong>Return Policy<\/strong><\/p><p>1.\u2060 \u2060Returns will not be accepted after 24 hours of purchase.<\/p><p>2.\u2060 \u2060A 10% service fee will apply to returns for stock supplied correctly.<\/p><p>3.\u2060 \u2060We reserve the right to credit or exchange stock supplied correctly.<\/p><p><strong>Payment and Ownership Terms<\/strong><\/p><p>1.\u2060 \u2060All goods remain the property of Arrow Cash &amp; Carry until paid in full.<\/p><p><strong>Pricing Disputes<\/strong><\/p><p>1.\u2060 \u2060Pricing claims will not be entertained after 7 days from the invoice date.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Guidelines &amp; Policies To ensure efficient processing, please note the following: Email orders to : orders@arrowcc.co.za Email quotations to: quotations@arrowcc.co.za [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"site-sidebar-layout":"no-sidebar","site-content-layout":"","ast-site-content-layout":"full-width-container","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"disabled","ast-breadcrumbs-content":"","ast-featured-img":"disabled","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"_joinchat":[],"footnotes":""},"class_list":["post-408","page","type-page","status-publish","hentry"],"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/arrowcc.co.za\/site\/wp-json\/wp\/v2\/pages\/408","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/arrowcc.co.za\/site\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/arrowcc.co.za\/site\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/arrowcc.co.za\/site\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/arrowcc.co.za\/site\/wp-json\/wp\/v2\/comments?post=408"}],"version-history":[{"count":10,"href":"https:\/\/arrowcc.co.za\/site\/wp-json\/wp\/v2\/pages\/408\/revisions"}],"predecessor-version":[{"id":419,"href":"https:\/\/arrowcc.co.za\/site\/wp-json\/wp\/v2\/pages\/408\/revisions\/419"}],"wp:attachment":[{"href":"https:\/\/arrowcc.co.za\/site\/wp-json\/wp\/v2\/media?parent=408"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}