Guidelines & Policies
To ensure efficient processing, please note the following:
- Email orders to : orders@arrowcc.co.za
- Email quotations to: quotations@arrowcc.co.za
Order Placement and Confirmation
- When placing orders, please specify the desired pickup date.
- Please call to confirm receipt of your order.
- Call again to confirm order readiness for collection.
Collection and Storage
- Orders must be collected within 3 days. Failure to do so may result in:
– Re-stocking
– Storage charges
- No orders will be accepted on Saturdays.
Quality Control and Liability
- Every collected order must be inspected before departure.
- We will not be responsible for shortages, damages, or claims arising from unchecked orders.
Customer Responsibility
- Inform us promptly of any delays in stock availability or order pickup.
- Notify us of the driver collecting stocks; we cannot be held responsible otherwise.
Payment Options
- We accept Visa, Mastercard, and Shop2Shop.
By following these guidelines, we aim to provide efficient service and ensure a smooth experience for our valued customers.
Query Resolution and Return Policy
Resolving Queries
1. Please present this invoice as proof when raising any queries.
2. For further assistance, contact Sulaiman directly or email your invoice with the query to info@arrowcc.co.za
Return Policy
1. Returns will not be accepted after 24 hours of purchase.
2. A 10% service fee will apply to returns for stock supplied correctly.
3. We reserve the right to credit or exchange stock supplied correctly.
Payment and Ownership Terms
1. All goods remain the property of Arrow Cash & Carry until paid in full.
Pricing Disputes
1. Pricing claims will not be entertained after 7 days from the invoice date.